Complaints handling policy disclosure
Blue Water Energy LLP is committed to providing a high standard of service to its clients1. If you are dissatisfied with any aspect of the services provided by the Firm, you are encouraged to notify us as soon as possible so that the matter can be reviewed. In accordance with the rules of the Financial Conduct Authority (FCA), the Firm has established and maintains effective and transparent procedures for the prompt and fair handling of complaints.
Any complaint relating to the services provided by the Firm may be submitted by email to [email protected], by telephone on +44 (0)207 290 5090, in person, or in writing to the Compliance Officer at Blue Water Energy LLP, One Connaught Place, London, W2 2ET.
As we provide services exclusively to professional clients and eligible counterparties, our clients are not eligible to refer complaints to the Financial Ombudsman Service.
Full details of the Firm’s complaints handling procedure are available upon request.
1 Blue Water Energy LLP’s Clients are BWE GP Limited and BWE GP II Limited i.e. the General Partner to Blue Water Energy Fund I and Blue Water Energy Fund II (“the GPs”).